Mimi FAQ — Fees, consultations, interpretation and booking
Answers to the questions international patients ask most about using Mimi to consult Korean clinics: fees and deposits, how chat and video consultations work, medical interpretation, quotes, booking, cancellations and privacy.
These are the questions we are asked most often by patients planning plastic surgery, skin treatments, dental work or eye surgery in Korea. If your question is not here, message us at cs@mi-mi.co.kr or ask the clinic directly in the app.
FAQ
How much does it cost to use Mimi?
Nothing for browsing, chatting with clinics and requesting quotes. Mimi does not charge brokerage fees, booking fees or deposits, and clinics do not pay Mimi a commission on your treatment. A video consultation with a doctor may carry a consultation fee that the doctor sets; the fee is shown before you book, and new members currently receive a free consultation voucher during the launch promotion.
How do I contact a clinic?
Open the clinic or procedure page and tap the consultation button. You can start a chat consultation (MimiTalk) with the clinic's coordinator, or book a video consultation with a doctor. Both work in your language.
How does the medical interpretation work?
In chat, your messages and the clinic's replies are translated automatically in real time. In video consultations, live interpretation runs during the call and you receive a written consultation summary afterwards. You do not need to bring your own interpreter.
What is the difference between a chat consultation and a video consultation?
A chat consultation is a private one-to-one message thread with the clinic. It is free, you can send photos, and you can take your time. A video consultation is a scheduled face-to-face call with the doctor, best for getting a doctor's opinion on your specific case before you book surgery.
Can I get quotes from several clinics at once?
Yes. Use the quote request feature: choose the area you are interested in, describe your goals, attach a few photos, and several verified clinics will reply with estimates. You compare the replies in one place and continue the conversation with the clinics you like.
Are the prices on the site the final price?
No. Prices shown are starting prices entered by each clinic for a standard case. The final cost depends on your consultation, the method chosen, anaesthesia, and any additional procedures. Ask the clinic for a written quote before you travel.
Do I need to pay a deposit to book?
Mimi does not require a deposit or reservation fee. Individual clinics may have their own policies for surgery dates; ask the clinic in chat and get the terms in writing.
How do I book a visit date?
After your consultation, confirm the date with the clinic in the app. Your bookings and conversations are kept in one place so you can see your schedule and the clinic's instructions before you fly.
Can I cancel or change a consultation?
Chat consultations have no time slot, so you simply stop or resume the conversation. Video consultations can be cancelled or rescheduled in the app before the appointment time; check the notice shown when you book for the latest cancellation window.
Do I need to speak Korean?
No. Clinic pages are translated, consultations are interpreted, and clinics on Mimi are used to international patients. Bringing a friend who speaks Korean is not necessary.
Is my information private?
Your photos and consultation details are shared only with the clinic you contact. They are not sold to other clinics or advertisers. See the Privacy Policy linked in the footer for details.
Can I use Mimi without the app?
You can browse clinics, procedures, prices and reviews and start a chat consultation on this website. Video consultations, notifications and booking management are available in the mimi app for iOS and Android.
What if I have a problem with a clinic?
Contact cs@mi-mi.co.kr with your booking details. Mimi is not a party to the medical transaction and cannot decide medical disputes, but we can help you reach the clinic and make sure your case is heard.
Does Mimi provide medical advice?
No. Mimi does not diagnose, treat or prescribe. All medical decisions are made in direct consultation with the licensed doctor you choose.
Related guides
How much does plastic surgery cost in Korea? A price guide for international patients
What plastic surgery and cosmetic treatments cost in Korea, what drives the price, how quotes work, what is usually included, and how to compare starting prices from verified clinics on Mimi by category.
How to find and compare Korean plastic surgery clinics as an international patient (without a broker)
A step-by-step checklist for foreigners finding, comparing and choosing a Korean plastic surgery or dermatology clinic — where to find clinics that treat international patients, how to check licences and board certification, compare quotes and reviews, judge anaesthesia safety and revision policies, and consult the doctor online with interpretation before booking.
How to verify a Korean plastic surgery clinic and doctor before booking
The public registries and questions international patients can use to check a Korean plastic surgery clinic — that it is a licensed medical institution, that the surgeon is a board-certified plastic surgeon, that the clinic is registered to treat foreign patients with malpractice insurance, who administers anaesthesia, the operating-room CCTV rule, and how to avoid ghost surgery.
How to get plastic surgery quotes from Korean clinics before you travel
How international patients get price quotes from Korean plastic surgery and dermatology clinics from abroad — what a Korean quote includes, three ways to request one (chat, multi-clinic quote request, video consultation), what to send, how to compare quotes fairly, and the warning signs of a misleading quote.
This content is general information for international patients and is not medical advice, diagnosis or treatment. Recovery times, risks and costs vary by person and clinic. Always make medical decisions in consultation with a licensed doctor.